Refund and Returns Policy

Effective Date: 25 December 2024

1. Defective or Damaged Items

Refunds are strictly applicable to items that are defective or damaged during transit. Clients must:

Notify us within 5 working days of receiving the product.

Return the item for inspection.

2. Inspection Process

Upon receiving the returned item, we will:

Inspect for defects or damages.

Issue a refund, store credit, or replacement, based on our findings.

3. Non-Refundable Items

Items used or altered by the customer

Products not reported as defective or damaged within the specified timeframe

4. Contact Information

Email us at fancy@fancybrowsinc.co.za or call 072 018 2059 for assistance.

Shipping Policy

Effective Date: 25 December 2024